Orders & shipping
When will I receive my order?
Orders are shipped from Madrid, Spain and the orders typically arrive within 2-4 business days. We cannot accommodate split shipments at this time, so your full order will ship when everything is ready. We hope you love everything!
What if my package is delayed during shipping?
Sometimes packages are shipped promptly, but experience carrier delays, and occasionally packages are delayed outside of our control. If your package doesn't arrive within 10 days of making the order, please send us an email.
Where do you ship?
We currently ship to Spain only. We are working on adding international shipping options outside of Spain very soon.
How much does shipping cost?
We offer free standard shipping on all domestic orders. Nothing stands between you and your order except 2-4 business days.
How can I change my shipping address?
If your order is shipping to an incorrect address, please email us.
Is it possible to modify or cancel my order once it has been placed?
We will make every effort to accommodate any requests for changes, but we cannot guarantee that the updates will be processed before your order is shipped.
For pre-orders, changes or cancellations can only be made during the pre-order period.
Please send us an email as soon as possible after placing an order, and our team will work with you to resolve any issues.
How can I check the status of my order?
Once your order ships, you’ll receive an email notification, which will provide a link to order tracking details. Occasionally, the carrier takes 1-2 business days to provide tracking info once your order ships. If you still have questions, please send us an email.