Size Guide
To find the perfect fit, measure your dog’s neck with a flexible measuring tape where the collar will sit. The tape should be snug but not tight. Match this measurement with our size chart to choose the ideal size.
Delivery times
Processing time before shipping varies between 2 to 5 working days, depending on the product. Handmade items may require additional time to ensure the highest quality.
Shipping costs
Spain:
- Mainland: 4,90 eur
- Balearic Islands: 4,90 eur
Free shipping for orders over 20 eur.
- Canary Islands: 11,99 eur
Europe:
- Portugal: 4,99 eur
- Finland: 8,90 eur
- Rest of Europe: 12,99 eur
Free shipping for orders over 80 eur.
Exchanges and returns
We stand behind every product we sell, and your satisfaction is our priority. If you’re not 100% happy with your purchase, we’re here to help! We accept exchanges and returns for items that are unused, unwashed, have their tags attached, and are in perfect condition with no signs of wear or pet hair. You have 14 days from the date of receipt to request a return.
To initiate a return, email us at hello@kokopetstore.com with your order number, and we’ll provide you with the return instructions as quickly as possible. Please note that shipping costs are non-refundable.
